Last updated: September 2, 2026
This page explains how OUTDOOR ELEMENTS LLC sources branded products, how we confirm they are authentic, and how we support manufacturer warranties. It is written for shoppers and for advertising and marketplace partners that review our store, including Google Merchant Center.
Independent U.S. retailer
OUTDOOR ELEMENTS LLC is an independent retailer based in Texas. We are not the manufacturer of third-party brands sold on oeyard.com. We source products directly from the manufacturer or from an authorized wholesale distributor in the United States.
We do not claim that Outdoor Elements is the exclusive dealer or the official factory store for every brand in our catalog. Where a product page names a brand, that name identifies the product we sell. Authorization, invoices, and shipping documents stay with our purchasing records.
Authentic products only
Outdoor Elements does not offer or sell unauthorized, imitation, replica, or counterfeit goods. We sell new, genuine products unless a product page clearly states another condition.
- We keep invoices for the original purchase of branded goods we sell.
- We keep authorization or distributor documentation from our source when that paperwork is provided.
- We may share relevant documentation with Google, other advertising platforms, or marketplace partners when they request verification.
- We do not alter serial labels, brand marks, or packaging to misrepresent origin or condition.
If you believe an item is not genuine, email Contact@oeyard.com with your order number and photographs. We will review the claim and, if the product is not authentic, we will provide a remedy consistent with our Returns and Refunds Policy and applicable law.
Manufacturer warranties
Where a manufacturer provides a warranty, that warranty is offered by the manufacturer under its own terms. Outdoor Elements can help you start a claim and will provide purchase proof from your order when needed. Our separate store warranty, if it applies to your item, is described on the Warranty Replacement page.
Questions about authenticity or sourcing
Email Contact@oeyard.com or call +1 325-208-8451. Include your order number and a short description of the question.
Frequently asked questions
Are Outdoor Elements products authentic?
Yes. We sell genuine products sourced from the manufacturer or an authorized U.S. wholesale distributor. We do not sell counterfeit or imitation goods.
Can you prove where a product came from?
We retain purchase invoices and, when available, source authorization. We share those records with advertising platforms or marketplace partners when they require verification, and we can review a specific order with you by email.
Who honors the brand warranty?
Manufacturer warranties are honored by the manufacturer under that brand terms. Contact us first so we can confirm the order and point you to the correct claim path.
Company contact
OUTDOOR ELEMENTS LLC
EIN: 46-3098674
HOUSTON, TX 77038
United States
Phone: +1 325-208-8451
Email: Contact@oeyard.com
Online store: open 24 hours a day, 7 days a week.
Customer service: Monday-Friday, 9:00 AM-6:00 PM Central Time.
